Windows hello fingerprint not working. Make sure you configure Windows Hello on your device.

Windows hello fingerprint not working Type services. I have been using my fingerprint sensor without any issues. Only sign in option now is via PIN. Thanks Windows Support, and Arul_D Not sure what happened but yesterday, all of the sudden after a restart, I was not able to use my fingerprint to login to Windows or use it for any other app. Before you begin. Windows Hello for Business must now be set up for domain access. 4) Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues: I shut down the PC and the next time I try to log in, the pin needs to be reconfigured, problem being that the provided "reconfigure" button never works. Yes I installed all the drivers given at the HP website. its showing "this option is currently unavailable. The camera actually works properly. I have looked into people having similar problems but I couldn't fix it. Have a nice day and stay safe!! Marcelo de C. It says " We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". I would say that about half the times it stops working, the lock screen also flashes. Windows Hello Fingerprint not working XPS Help So I have used my XPS 15 7590 for over a year with the Fingerprint as my primary unlocking method. Just recently, my fingerprint which was working fine before stopped working after an update. In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. Go to Sign-in options. What if none of the troubleshooting steps work? I have a problem with windows hello on my laptop. Remove fingerprint scanner. - Restart your computer. To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Remove. Navigate to below path and delete NGC folder . I have This laptop comes with a fingerprint sensor. Recently all of them upgraded to latest Windows version, when me and my user want to setup Windows Hello Fingerprint. After searching for a solution online, I uninstalled the biometric device under device manager and re Windows 10 (64-bit) Release date: Jul 22, 2019. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. Try signing in with fingerprint authentication again. Clear the cache: Clearing the fingerprint sensor cache may also help resolve the issue. 305 installed on 4/16. Windows Hello Fingerprint Scanner not working I am a student and I received a HP ProBook 440 G6 from my school which I paid for and own. Make sure it's compatible with Windows Hello. 0 MB) Description: This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. Windows Hello not working on Bitwarden Firefox extension I tested the reader and the fingerprint reader does work with my Windows 11 Steam Deck, and Kensington's documentation does specify that this is Windows Hello compliant with 11. 10. I'm heaving trouble using the fingerprint scanner on my Laptop. Send. Select the feature, then click Uninstall and follow the prompts to complete the removal. Learn six ways to troubleshoot the Windows Hello fingerprint option that is unavailable or not working on your PC. After some time I logged into this microsoft account itself and tried to setup a PIN, that did not work so I tried setting up a fingerprint but it still does not work. Kindly help in resolving the issue. Community Locate Fingerprint or Facial Recognition options and click Remove under them. It now says Windows Hello options are not available. The link below is a good reference on everything that needs to be done to set your domain and forest up for Windows Hello for Business: learn Hello and Welcome to the Microsoft Community! My name is Levi. don't know if I should add this, but it's running Windows 11 Home Version 22H2. After a system update a few weeks ago, fingerprint sign in - which is what I had been using to log in the whole time I've had this laptop - stopped working. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. Windows Hello Fingerprint not working Hi there, I bought a new Windows surface laptop go yesterday and tried to set up my fingerprint, I tried multiple times and it would not recognise any of my fingerprints (i tried different fingers). I followed your directions and "Go Hello, I've tried reinstalling the fingerprint reader with the link you've provided me with. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. When I clicked it said there was no fingerprint scanner compatible with Windows Hello. windows hello face not installed and fingerprint not installed and not get sign in and face recoginition not working and sound is also low. Q&A. Device manager shows it working correctly. Click Hardware and Devices d. I touch the sensor. I go to Setting Set up another finger and click on Add a finger. What to do when the Fingerprint reader steps working after upgrading to Windows 10 with ThinkPad. With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. Under Windows Hello Fingerprint, click Delete. (Code 45) On the Optional Features page, scroll down and find the feature called Windows Hello Face (Windows Hello includes facial and fingerprint recognition by default). I decided to post this fix here as a Tip in case anyone else runs into this issue. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 My laptop has a fingerprint sensor, and Windows recognizes it as a Windows Hello-compatible device. It didn't work. Windows Hello Fingerprint not working . When I login using password, and go to Sign-in options in Settings, the fingerprint setup is wiped off and it asks me for a fresh setup. If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. The computer recognizes it, but I can't set it up, it was working before. Peformed a system diagnostics test, no help. Windows Hello (fingerprint) no longer working on ASUS laptop . I even checked the sensor is working by Device Manager > Windows Hello Fingerprint, We couldn't find a fingerprint scanner compatible with Windows Hello FingerprintHP Elitebook 830 g7 Notebook PCwindows 11pro 64 bit >> Go to Windows Settings > Accounts > Access Work or School Account, and check if there's any organization attached. Note If you’ve set up multiple sign-in methods, like a password, a PIN, and Windows Hello, Windows will show those options at the sign-in screen. (Go to settings > Accounts > Sign in options > Windows Hello PIN > click Reset) 2. Under additional settings, sign in with an external Instead, I had to use the PIN. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. After restarting the computer, complete the addition again. Please try again later. Fingerprint not working After updating Windows my Fingerprint is no longer working. Please let us work together to find a solution for this issue Please let us try the troubleshooting steps provided on The Windows Hello application is not working on this Latitude laptop . Here the info about my pc: MODEL: HP 15-dw0014nl. He is able to login using Password and PIN. I highly advise you to roll back Windows for now. Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. It worked quite well, until about a week ago. " Current situation: 1. If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here which I would install now so it's ready Step 6: Check Windows Hello Settings. Old. I tried uninstalling and reinstalling the drivers. Windows 11 v. - Under PIN, Click Remove and setup again. Select [Windows Hello Fingerprint] ③, then select [Remove] ④, the fingerprint sign-in option will be removed. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. Here's what I’ve done so far: Checked Device Manager, but there’s no Biometric Devices listed. It doesn't have an option to 'remove' or 'add another' fingerprint. Here are some of the few troubleshooting steps that might help as well: 1. First select the 'System restore' method and see if you can reset your Windows Hello PIN. 22631 and the fingerprint sign in no longer works. However, with Microsoft’s release of its latest Windows 11 OS, many users have reported that the Windows Hello fingerprint recognition is not working on their PCs and/ or laptops. Back to Table of Contents . I can't change my windows pincode either, which is quite annoying because it's a long one. It says there is no compatible fingerprint sensor to work with Windows Hello. Because I didn't knew which one was the driver for biometric scanner. Repeat the removal with all Windows Hello related drivers and then reboot your PC. But recently numerous users reported that Windows Hello stopped working after Creators Update or Windows Hello could not turn on camera on Windows 10 suddenly. Any solutions? I've already tried using System File Checker, there were no issues found. Ok. If they are missing, the update may have affected compatibility. any solutions? I already installed the latest drivers from the Lenovo website. Go to Settings > Accounts > Sign-in Options. I am an independent advisor and fellow Microsoft user like you. I now have to type my passcode every time. It must be a leftover from Windows 10. Log in is working with the fingerprint for window 10 but when i downloaded window 11 my fingerprint option grayed out. I have tried to set it up several times, delete PIN and fingerprint and start from scratch. Select Windows Biometric Service, right-click and select stop. Uninstall Recent Windows Update. When I go to Settings want to choose Windows Hello Fingerprint, it stated that 'The Perform a Windows Reset: If the Windows Hello fingerprint is not working on Windows 10, the reset for Windows might be a final solution to tackle the issue. Select Remove driver software and wait for the removal to be finished. Go to Settings → Windows Update → Update History. BIOS settings are correct. exe (5. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. In the Windows Hello PIN section, remove your existing PIN. After restarting your computer If the balanced or the power-save option is selected then the fingerprint sensor starts working later in the boot/log in process. There are several causes that make Windows Hello stop working on Windows 10. In the normal settings, it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Option 5: Run the Windows Troubleshooter a. The only solution I have found is to manually disable and re-enable in device Hey, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. " help to to slove this problem . Devices such as Dell MS819 mouse come with a built-in fingerprint reader that's compatible with Windows Hello. Sort by: Best. Device Manger is giving me: Currently, this hardware device is not connected to the computer. Hello, I have noticed that as of this week I do not appear to be able to use my fingerprint to unlock my device. Help lenovo has already replaced the hardware last week but when I try to redo the fingerprint setup , after clicking setup and when I placed my finger to setup, there is no response. When I put the computer to sleep I must sign in with my microsoft account and password, the create a PIN window shows, I do not remember creating any PIN, neither does any that I If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support. Anyone have similar issues? The Windows Hello application is not working on this Latitude laptop . Go to Settings → Accounts → Sign-in options. Skip to main content. Option 1. 1. Find out how to improve facial recognition, clean and register fingerprints, reset PIN, and more. In Windows, search for and open Sign-in options. Then open Explorer and navigate to the following path. Does the device show under device manager? If not then check further under View>Show hidden devices & under Other. Hi ToriUC, I am Dave, I will help you with this. Fix and hello face and finger not work i donot have windows hello driver for hp elitebook 840 g6. 6. Hello, I just updated (fresh install) ghost spectre from windows 10 compact U12 to U17 but both face and fingerprint doesn't work (HP ProBook 430 G5) Share Add a Comment. I understand that there was an issue encountered using Windows Hello Fingerprint. Also web-sign-in does not work, since the pop-up windows did not appear. My Win 11 Surface laptop go fingerprint logon has suddenly stopped working. I click on Finger Print recognition (Windows Hello), and when I click the configuration button, it show me information about Windows Hello, and when I click on continue, everything closes. The pin works but not facial or fingerprint recognition. Ensure that it is set up correctly Then I upgraded to Windows 11 version 10. Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. . Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. To more information abot technical settings access the link above. I'm trying to set up the fingerprint on a Notebook Lenovo IdeaPad 3. I tried searching for the answer to my question, and the only answer was to check the version of Windows, go into device my windows 10 hello fingerprint has stopped working since yesterday. Encountering issues where Windows Hello fingerprint recognition is not working in Windows 11 can be frustrating and may prevent users from accessing their devices efficiently. Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working. In my settings it says “We couldn’t find a fingerprint sensor compatible with Windows Hello Fingerprint. Using Windows Hello (Fingerprint, PIN) for faster authentication. Thank you for posting your inquiry regarding Windows Hello and fingerprint issues. Now if I go to settings>account>sign in options and try to change the windows Hello settings I find a small blue exclamation mark near the fingerprint and the face unlock options that basically says that there is no hardware for such option on the computer. Hello Quân, I'm Jin, a fellow Windows 10 user and an independent advisor. Select Windows biometric services from the left column. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. Community Check if the Windows Hello option is now working. None of the from Microsoft given support is helping. But not with FingerPrint. Then delete the folder named NGC. From removing and re-registering your fingerprint to updating Windows and running troubleshooters, follow these steps to get Fingerprint not working in Windows 11? Try these ten working ways to fix Windows Hello Fingerprint recognition in any Windows 11 computer. I never had a problem with the scanner before today. In 'Settings' the Fingerprint recognition tab says the option is unavailable and that it can't find a fingerprint scanner compatible with Windows hello fingerprint! I have updated/reinstalled the biometric drivers in 'Device Manager' etc. New. It also resets your device settings to the default Windows settings. and download the Synaptics VFS7552 WBF Touch Fingerprint Driver and any other relevant drivers for Windows Hello: Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. " Not sure why this is happening. Solved: hello I own a HP ProBook 440 G7 laptop . The fingerprint sensor is working correctly and the fingerprint symbol appears on the sign-in screen. Click Uninstall updates and remove the latest update that might have caused the issue. Make sure you configure Windows Hello on your device. Remove the existing fingerprint data and set up fingerprint recognition again. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. Run the System File Checker Utility scan. I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. Info: The fingerprint reader has the latest drivers installed and is visible under the Device Manager's "Biometric Devices" section What is the version of your windows 10 ? Press the Windows logo key + R, type winver in the Open box, and then select OK. Check for updates, troubleshoot hardware, reset biometrics, update drivers, and more. And since the fingerprint is not read, there is no It looks like windows hello PIN got corrupted . Welcome to the largest community for Microsoft Windows 10, the world's most popular computer operating system! ADMIN MOD hello fingerprint not working . Go to Settings > Accounts > Your info May I ask which Windows 10/11 build are you running - 22H2 (Win 10/Win 11) or 23H2 (Win 11)? I understand you’re having problems with fingerprint reader, Don’t worry as I’ll do my best to assist you today. I hope the information helps. Let's remove this option in the Fingerprint section of Windows Hello. Now i want to configure my fingerprint scanner with windows, Hello but i found "This Option Is Unavailable". Let us reset the Windows Hello biometrics: 1. Go to C:\Windows\System32\WinBioDatabase. Reset Windows Hello Fingerprint Data. " Not sure if this has a correlation or is just a coincidence, but my Windows Hello still the same, Windows Hello not working after waking up. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. I first suspected the laptop to be at fault, but the MSI Tech Support has let me know that it's a result of Windows security features and that the laptop indeed has the Fingerprint recognition does not work correctly only on first boot in Windows 11 23H2. 7. ” I have installed the driver package from First, this is similar with this question, but that thread is locked with no solution. Hello, After the recent update of my windows 11 23H2 with KB5050021 fingerprint logon with windows hello always requests my pin (on the first logon also my username) No errors are reported. On settings, it says 'Windows Hello is not compatible with this device' even though I have been using it before. still the same, Windows Hello not working after waking up. Open Windows Explorer. I'm sorry to hear that Windows Hello Fingerprint suddenly stopped working. I have an HP Envy and my fingerprint reader is not working. Before you manage to fix the Windows Hello missing or unavailable issue for your Surface Pro 6, Surface Book or HP Choose Windows Hello Fingerprint from the list, and then hit “Remove” to delete all your fingerprints. Re-registering my fingerprint is also not functional. The fingerprint reader is not working on Windows 11 . Controversial. Below message appears when using Finger to login. Method 3. Reconfigure Windows Hello. For more information on how to do this, please refer to Windows Hello (biometrics): Sign Fingerprint and Windows Hello worked fine out of the box. Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. But still, it's not working. Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. look for NGC folder then right click on it and select properties . I have recently updated to windows 11. Press the Win + R keys together to open a Run dialog box. Hardware issues, system corruption, software conflicts, improper settings, or faulty, outdated, or incompatible drivers are some common. Use the following criteria to determine if this issue affects you: You have a Latitude laptop from the xx50 series that uses the Meteor Lake Central Processing Unit (CPU) When your Surface recognizes your face or fingerprint, it will sign you in to Windows automatically. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once Hi Norbert, My name is Nick and I am an Independent Advisor. I have looked into other people's similar problems, non of those I've been using the fingerprint sign-in for a year now with no problems but after the last Windows 10 update it has stopped working and when I go to settings it says "Windows Hello is not available on. Fingerprint scanner not detecting finger when trying to setting up windows hello fingerprint recognition on Windows 11 Hi, so all of sudden my fingerprint not detecting when I'm signing in. I bought it brand new from Best Buy March 24th lol. All of the options, Windows Hello Face, Windows Hello Fingerprint and Windows Hello Pin say "The option is currently unavailable - click to learn more". Once signed in, go to Settings > Update & Security > Windows Update; Install all pending and detected updates, and restart your computer. Fingerprint recognition is working fine on G10 and G11 models, but not working properly on G9. Sometime febuary of 2021 it stopped working so i removed and tried to put it on again. Starting with Windows 11 login via Fingerprint only works for hours, a few days and then permanently saying that PIN is required and Fingerprint not offered even configured properly. Get a Windows Hello Setup window and it is blank and nothing happens. It shows only password option for sign-in. Windows Hello Doesn't work after changing password After I changed my password, created a PIN that was then associated with the new password, and same with the fingerprint scan. So I thought I'd look it up in the settings. please help me in fixing it. Send the page link to your email. I don’t use it every day so I am unsure what the exact day this happened, but this week for sure. I already checked the device manager and it tells me the device is working properly. The only way to make it working is configuring a new finger. You should then be able to use fingerprint login. That goes in a loop every time I click the "configuration" button on the fingerprint box. Try resetting your Windows Hello PIN from the safe mode. Seems like they are locked out in this case. Threats include any threat of violence, or harm to another. It used to work fine with Windows Hello, but recently it stopped working. Now, every time I try to set up a fingerprint for Windows Hello, the following sequence of events occur: 1. Click on Accounts. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51. When I go to Settings ->Set up Fingerprint sign-in it now says This option is currently unavailable - click to learn more. Whenever I try to use it, the system shows me "Something went wrong on our end. When I go into my settings, it tells me, "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. Community. 3- Then you might find the Goodix fingerprint device. Click Accounts and select Sign-In options. I have uninstalled the driver which is the Synaptics WBDI SGX Driver, rebooted and it still doesn't work. Restart afterward and observe for changes. But, if high-efficiency mode is selected on the laptop with Windows 11 then it all works as Windows Hello fingerprint not working on my new Galaxy Book . Why is my fingerprint sensor not working in Windows 11? Sometimes, your fingerprint sensor may fail to work because of wrong drivers, damaged biometrics, faults in hardware/OS, or bugs. I recommend that you try to perform the System File Checker: 1) Right-click on the Start menu and select Windows PowerShell (admin). Now my finger scanner doesn't work. Hello, I have a MSI Modern 14 H D13MG laptop with Windows 11 and my fingerprint (Windows Hello) does not work. If the Setup button is available under Windows Hello Fingerprint, click Set up, and then follow the on-screen instructions. Windows Hello Fingerprint not working I have a Dell Inspiron 13 5000 which I bought a year ago. SO frustrated! Please help! The Windows Hello fingerprint recognition is one of the quickest and most efficient sign-in options for PC or laptop users. If the problem persists, consider uninstalling the recent update: Go to Settings > Windows Update > Update history > Uninstall updates. When I open 'Sign in Options' it says "This option is currently unavailable" underneath not only the Windows Hello Fingerprint, but Face and PIN as well. Users report issues with fingerprint authentication on Windows 11, such as greyed out or unavailable options, exclamation marks, or missing drivers. Best. dat files into a new folder. Further investigation in Windows sign-in options says that Hello Face is also not available for use to sign-in. kindly explain to - 9270826 Hello all, I've recently encountered a problem on my Inspiron 15 where I can no longer use Windows Hello Fingerprint Recognition. I have this problem going on for few days now. My laptop is a ASUS TUF Gaming F15 FX507VI. I tried to check the hard drive to see if it was Under Windows Hello Fingerprint, make sure it is enabled. *** If this is the case, I was looking at the device's technical settings and it does not have a fingerprint reader, so this Windows Hello Fingerprint option will not work. I understand you are using personal account, but I want to make absolutely clear that no work or school account is showing up on the Access Work or School account page. Everything about it used to work perfectly until a few days ago. . Method 3 : Remove PIN and add it again. When I reboot the machine, W11 says that the reader is not Windows Hello compatible (It is). The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. Pin is letting me sign in. Option 2. Windows Hello Fingerprint not working. If the Setup button is not available, go to the next step. But still has the same issue. When I Follow these steps to check and re-enable Windows Hello: Open Settings > Accounts > Sign-in options. All was working swell until yesterday. Conflicts with the fingerprint reader software or other software cause the Windows fingerprint to not working issue. To check if Windows Hello works, you need to select that option. This is odd since I can actually use my PIN to log in. I have tried reinstalling the drivers, and had been keeping every bit of my software updated to the latest builds since the first day. A short glimpse in the Settings revealed that there was no Windows Hello option anymore! Although there are two drivers, a Synaptics Driver and a Validity Fingerprint Sensor Driver in my program list, Windows Hello not working I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. " I recently bought A fingerprint key for my desktop PC as I don't like logging into my computer with my PC, but for some reason, it won't work at all and is not detected by windows hello. Here in this post, we have working solutions apply to fix Windows Hello not working on Windows 10. so, I went to settings and removed my fingerprint and tried to add it again. I'm guessing it's a software problem, since it showed up when my laptop updated to windows 10 version 1903. I recommend you download and install the latest Fingerprint Driver from your device manufacturer's website. Other users and moderators suggest possible solutions, such as updating or changing the fingerprint Learn how to fix common sign in issues with facial or fingerprint recognition, or a PIN. Show all | Hide all . > Scroll down to Windows Hello Fingerprint. Go to Security tab and grant yourself Full Control then Hello, I changed my Windows/Outlook account password, and now can't used Windows Hello to logon when I fire up my computer. It asks me to touch the fingerprint sensor. We have Windows Hello enabled. inf) still installed. Open Settings. I then found out later that the option was unavailable, even though it was working just yesterday. As you can see in the picture below, it shows all Windows Hello features unavailable. When a work or school account is linked to Windows, that automatically adds restrictions to Windows, it is a known side effect, if you disconnect the school account, then restart your PC, the Windows Hello options should become available. 3. The best first option would be to go to the support page for your laptop on the Lenovo website, then from there, download and manually re-install the version of Fingerprint scanner drivers they provide and while there, check for any BIOS update that may be available and not installed on your laptop. Copy and paste the . Have you tried removing and re-adding your fingerprint in Windows Hello settings? If not, please follow these steps: > Open Settings (Win + I) or click on the Start menu and select the gear icon. Click on Settings and follow the prompts to enroll your fingerprint. If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support. It suddenly stopped working and just kept me asking for the Backup PIN. ( no Thank you for posting your inquiry regarding Windows Hello and fingerprint issues. Device Status: Windows hello fingerprint not working Windows 11 When i bought my laptop in 2019 I setup windows hello fingerprint. PC Data Center Mobile: Lenovo Mobile: Motorola Smart Service Parts COMMUNITY My Account If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted , Windows Hello may fail to perform. still the same outcome Windows Hello Fingerprint not working Hi, I have a Lenovo Yoga 7i (which I have only had for a day), which has the touch ID button which while setting up my computer, I set it up. Under Manage how you sign in to your device, look for the Windows Hello Fingerprint section. 2- Double click Biometric devices. 5) Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues: However, after setting up my Fingerprint on my Windows 10 device I am not getting a sign-in option using Fingerprint after shut down and re-boot. Driver has been reinstalled. I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. ***Post moved by the moderator to the appropriate forum category. However, it remains unchanged :( I'm not really eager to try your last solution because I don't want to reset completely Windows 10 and lose all the software I had a hard time downloading. After some months of fingerprint login working fine, after some update few months ago fingerprint stopped Just got my second Legion Slim 7i yesterday and found out that windows hello camera/fingerprint doesn't work. Ensure that Windows Hello Fingerprint and Windows Hello Face are enabled. I had thought that Windows Hello doesn't work properly on the Creators Right-click on Windows key and select Device Manager. Fingerprint Reader Not Working Hello, my fingerprint scanner on my Dell laptop had suddenly stopped working. Please help to solve the issue My fingerprint is not working (even not taking a record for Windows Hello) and that too only in the administrator account. For more info on how to do this, go to Configure Windows Hello. The fingerprint sensor scans fingerprints for use with biometric security applications. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. The windows Hello Fingerprint Setup is not working in my HP Dv6 6121tx after upgrading to Windows 10. For users who rely on Windows Hello for fingerprint authentication, it is worth checking if the feature is set up properly. Resolution. If there is, disconnect it and restart your computer then check. Windows hello fingerprint not working I have a problem regarding Windows hello fingerprint. Enable Biometrics via Local Group Policy Editor: Another reason Windows Hello fingerprint login may not work is if the feature is disabled from the local group policy. May I know when did the issue start? Is there any changes made before you got this issue? Please send the make and model of your device. Can you check if the fingerprint scanner is working correctly ? 1- Press Windows Logo key + X, and select Device Manager. Hello! I had tried to log in to Windows via my fingerprint scanner (Surface Laptop Go, scanner on power button), but it wouldn't work. Fingerprint sensor is not responsive There's an old version of the Windows Hello Face Software Device (HelloFace. Open comment sort options. My fingerprint reader Hi, I am Dave, I will help you with this. If you are having trouble logging in to safe mode, try other options in the recovery screen. If there is no work or school account blocking the fingerprint Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. 9. Reset Windows Hello (if necessary) If none of the above works, try resetting Windows Hello: Go to Settings > Accounts > Sign-in options. 22H2 installed on 4/15 & Goodix Biometric driver 3. Microsoft. Once that’s checked and it’s still not working, try relink your Microsoft account and see if it works. Windows reset repairs damages to all the system files so that Windows Hello can typically work again. Related Topics [Windows 11/10] Windows Hello (Biometrics, Facial recognition, Fingerprint scanner) Settings My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. Scroll down c. You may need to reregister your Hello options if needed. Hello! Do you have a question about Windows Server or Windows Client for IT Pros? Please note that both categories together with questions have been moved to Microsoft Q&A. > Go to Accounts > Sign-in options. SHOP SUPPORT. a. still the same outcome Yes, if your device doesn't have an integrated fingerprint reader, use an external fingerprint reader. Fingerprint was removed and redone several times. 537. I recently updated my laptop with Windows 11, but the fingerprint reader was not working and appears not to be working with windows hello. Top. Open Start > Settings > Update & security > Troubleshoot b. how can i install it. It can be setup without any errors but when trying to sign in using fingerprint it cannot recognize my fingerprint. After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. You can experience a problem with logging in using the Windows Hello features on your Latitude laptop. Find solutions for hardware, driver, firmware, settings, and Windows Hello problems. Next Set up a fingerprint reader: In Windows, search for and open Sign-in Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model I Recently Had My Laptop Reset And Rebooted And It Was Like All New But The Fingerprint Was Not Working I Also Have A Fingerprint Sensor But It Is Not Working : Plz Answer Help Me! Skip to main content. I have tried all of the obvious things, like shut down and restart. (Please press Windows key + R and type msinfo32 and hit enter, look for system model) Method 2 : Install Windows Update. Use the following criteria to determine if this issue affects you: You have a Latitude laptop from the xx50 series that uses the Meteor Lake Central Processing Unit (CPU) I am glad to work with you and help you find a resolution for this issue. On the bottom right of the keyboard is what I believe to be a fingerprint scanner. > Click Remove to delete the existing fingerprint(s), if any. After your computer restarts, check if Windows Hello is working. Click Run the Troubleshooter e. My Mi-notebook ultra fingerprint reader is not working after the update. Hi Everyone, I have brought Hp Elitebook 840 G5 a few days ago, I'm using windows 11 latest version. To turn the fingerprint reader back on, Run RegEdit Hello, I’m having trouble with the built-in fingerprint reader on my laptop (ThinkPad T16 Gen 1). Locate Fingerprint or Facial Recognition options and click Remove under them. A screenshot from device manager: OEM Driver Package link: - Looks like your Windows Hello Fingerprint is not working. Windows Hello issues can be related to a variety of factors such as driver status, system services, data file corruption or not. Windows 11 Update: solution found! check comments Hey all, when I open my laptop or access apps/features that require authentication, I used to be able to use the fingerprint sensor on my ASUS laptop via Windows Hello to do so, but it no longer works. After accessing windows with password I am still not able to configure the pin in the windows hello settings. To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. It says "You have reached the 10 fingerprint maximum for 2. Send to Email Copy Link. Learn nine ways to troubleshoot Windows Hello fingerprint recognition issues on your PC. msc. 592) I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor. Using Driver Store Explorer, I deleted all versions of the driver and restarted the computer. 2. However, by following the comprehensive troubleshooting steps outlined in this guide, users can effectively diagnose and address these issues. No worries, I'll do my best to help you. There have been lots of bugs reported on 24H2. After this, check to see if you can set up Windows Hello Since Windows 10 Update 1607 came out, Windows no longer accepts Windows Hello to work on the domain level due to security issues. Get the Welcome to Windows Hello window and click on Get Started. But recently numerous users reported that Windows Hello stopped working after Creators Update Restart your computer afterward. Skip to main content Until then, based on your existing description, the most common scenarios for face recognition and fingerprint recognition not working properly are due to temporary cache errors and It was working perfectly before I updated to the May 2019 update. Find out how to update or reinstall the biometrics driver, re-register your fingerprints, start the biometrics service, Learn 13 workarounds to solve the problem of Windows Hello fingerprint sign-in not working in Windows 10. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. File name: sp98547. Windows Hello issues can be related to a variety of factors such as driver status, system Learn how to fix fingerprint reader and security software issues on Dell computers. any solutions? I already installed the latest drivers from the Dell website. Any fix for this? (Used to work on my previous machine) Share Add a Comment. I use Windows Hello for signing in to Windows using the fingerprint sensor. But the sensor has been refusing to work correctly since the beginning when it didn't allow me to add my fingerprints during the initial OOBE setup. 4. Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. i checked the details of fingerprint scanner in device manager and it showed a message " windows has stopped this device because it has reported problems". In both cases, the fingerprint reader no longer worked after the upgrade. I have found that upgrading to Windows 11 changed a registry key that disabled the fingerprint reader. The TPM module is used to manage the integrity of the device, including Windows Hello data, BitLocker encryption. And i have issues related to fingerprint and face lock; they both are not working. I checked the device manager, and it shows as an Unknown Device. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. 5. I'll give you all working fixes for Hello FIngerprint: 1) Try these Hi Neil, Thanks for your reply. The it works again for a while Hello, One of the user has changed the password. Windows Hello Fingerprint is not working Hi all, I have some different generation of Lenovo X1 Carbon which all of them had fingerprint sensor. Additional info: for Windows Hello, I only use the fingerprint reader. A user reports that their fingerprint login stopped working and Windows Hello says 'Something went wrong'. 0. Restart your computer for the changes to take effect then check if Windows Hello is now working. Upon restart, windows had installed the proper driver and facial recognition was working once again. Note that group policy settings only apply to Windows Pro, Education, and Enterprise editions. Windows Version: 1909 (Build 18363. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. I have no affiliation with Microsoft and do not have access to your data. Right-click on it, and then select “ Start” from the list that appears. See possible solutions, workarounds, and links to download drivers from Dell and HP. Windows Hello enables you to use fingerprint or face to log into Windows 10. Harassment is any behavior intended to disturb or upset a person or group of people. However, it asked me to enter my pin as confirmation and then just loaded forever. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. b. Set up Dynamic lock I am setting up a new elitebook. Let me know if it helps! A lot of users won't have the FIDO2 key with them. jfmwjad wftyp htl ufn sxgvd vgww vnv obrs oxkbpbx uofkuj nsgye zaikxr byn ruvdddd mxual